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Terms & Conditions

Introduction

Welcome to LuxRecliner! LuxRecliner, along with its divisions, subsidiaries, and affiliates (collectively referred to as “LuxRecliner,” “we,” or “us”), offers various website features, products, and services under these Terms & Conditions. By accessing or using any LuxRecliner website, mobile application, or service, you agree to be bound by these terms. Please read them carefully.

Agreement Between User and LuxRecliner

These Terms & Conditions govern your access to and use of LuxRecliner’s website, mobile applications, and services. By using our services, you:

  1. Agree to all terms, conditions, and notices outlined here.
  2. Acknowledge that you have read and understood these Terms & Conditions.
  3. Represent that you are 18 years of age or older.
  4. Consent to be legally bound by these Terms & Conditions.
  5. Agree to the contents of LuxRecliner’s Privacy Policy and Shipping & Returns Policy.

If you do not agree to these Terms & Conditions, please do not use LuxRecliner or download any applications.

1. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, handle, and protect your personal data. By accessing, downloading, installing, or using LuxRecliner, and by submitting information through these methods, you consent to our data collection, processing, sharing, retention, and destruction practices as outlined in our Privacy Policy.

2. Shipping & Returns Policy

Please review our Shipping & Returns Policy for detailed information on our shipping procedures, delivery timelines, exchange policies, return processes, and handling of damaged items. By placing an order with LuxRecliner, you agree to the terms outlined in our Shipping & Returns Policy.

3. Warranty Coverage

At LuxRecliner, we take pride in the craftsmanship and quality of our furniture. We offer a 1-Year Limited Warranty covering defects in materials and workmanship from the date of delivery. This warranty ensures that your LuxRecliner furniture meets our high standards of excellence.

What is Covered?

  • Defects in Materials and Workmanship: Any issues arising from the construction or materials used in your furniture.
  • Replacement Parts and Repairs: If necessary, we will provide replacement parts or repairs to restore the product to its intended condition.
  • Complete Replacement: In cases where repair is not feasible, a full replacement may be provided.

Exclusions

Our warranty does not cover:

  • Damage from Negligence or Misuse: Defects or damages resulting from negligence, misuse, accidents, or modifications.
  • Commercial Use: Products used for commercial purposes.
  • Non-Transferable: Warranties apply only to the original purchaser and are not transferable.
  • Resold Items: Items purchased second-hand are not covered.

Claim Process

To initiate a warranty claim:

  1. Contact Us: Reach out to our Customer Support team by filling out the Warranty Claim Form.
  2. Document the Issue: Provide a detailed description and include photographs or videos of the damage.
  3. Review and Solution: Our team will review your claim and determine the best course of action—replacement parts, repairs, or a complete replacement.
  4. Resolution: Once approved, we will expedite the necessary steps to resolve the issue at no extra cost to you.

Frequently Asked Questions

  • What is covered by the warranty? Defects in materials and workmanship for one year from the delivery date.
  • How long does the warranty last, and when does it start? One year, starting from the product’s delivery date.
  • Are there any costs associated with a warranty claim? There are no costs for approved claims; we handle the logistics of repairs or replacement.
  • What happens if the product cannot be repaired? If a repair is not possible, we will provide a full replacement.
  • What is not covered by the warranty? Damage from negligence, misuse, modifications, commercial use, non-transferable claims, and resold items.

4. Limitation of Liability

To the maximum extent permitted by U.S. law, LuxRecliner and its affiliates, directors, officers, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or usage, incurred by you or any third party, whether arising in contract, warranty, tort (including negligence), or otherwise, as a result of your use or access to LuxRecliner products, services, or websites.

In no event will LuxRecliner’s total liability to you for all claims related to the use of the website or services exceed the amount paid by you (if any) for accessing or using LuxRecliner in the twelve (12) months preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by law.

5. Modifications to Terms

LuxRecliner reserves the right to change the terms, conditions, and notices under which its services are offered, including any charges associated with the use of LuxRecliner services. At certain places within LuxRecliner, there may be additional terms, conditions, and policies that apply to your use of those services. By using those services, you agree to abide by those terms, conditions, and policies.

We may update these terms from time to time, but no changes will be applied retroactively. Any modifications will take effect when you next access LuxRecliner. By continuing to use LuxRecliner after such changes are posted, you agree to the revised terms and policies.

6. Disputes/Arbitration/Class Action Waiver

Agreement to Arbitrate

You and LuxRecliner agree that any and all disputes arising out of or relating in any way to LuxRecliner (“Disputes”) shall be resolved exclusively through binding arbitration rather than litigation in court. This agreement to arbitrate applies to all Disputes, whether based in contract, tort, statute, or any other legal or equitable theory.

Class Action Waiver

You and LuxRecliner expressly agree that any dispute resolution will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any ability to bring a class or representative action in arbitration or to seek relief on behalf of a class in arbitration.

Arbitration Procedures and Rules

  • Governing Law: This Arbitration Agreement is subject to and governed by the Federal Arbitration Act, 9 U.S.C. Section 1, et seq.
  • Arbitration Body: Arbitration shall be conducted by the American Arbitration Association (“AAA”) pursuant to its Commercial Arbitration Rules and Consumer Related Disputes Supplemental Procedures.
  • Initiation: To initiate an arbitration, you must file a demand for arbitration with the AAA, following the AAA’s rules and procedures.
  • Location: Arbitration shall be held in the state in which you reside at the time you initiate the arbitration.
  • Costs and Attorney’s Fees: If you file an arbitration claim against LuxRecliner, we agree to pay the AAA initial filing fee on your behalf for claims totaling less than $1,000, unless the arbitrator determines that the claims are frivolous.

7. General Provisions

  • Jurisdiction: By using LuxRecliner, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the State of California, without regard to its conflict of law provisions, will govern these Terms & Conditions and any dispute that might arise.
  • Severability: If any part of these Terms & Conditions is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision shall be deleted, and the remainder shall continue in full force and effect.
  • Entire Agreement: These Terms & Conditions, along with our Privacy Policy and Shipping & Returns Policy, constitute the entire agreement between you and LuxRecliner with respect to the use of our services.

8. Electronic Communications

When you use LuxRecliner or send emails, texts, and other communications from your device to us, you are communicating with us electronically. You consent to receive communications from us electronically, such as emails, texts, or notices and messages on or through LuxRecliner.

9. Customer Transaction Conflicts

These Terms & Conditions for the use of LuxRecliner are independent and separate from any contract for a purchase or lease transaction that you enter into with us. Any purchase or lease transaction is governed by your Purchase Agreement or Lease Agreement and is the only contract between you and us with respect to the merchandise and services set forth in that contract.

10. Sanctions and Export Policy

You may not use any of LuxRecliner’s services if you are the subject of U.S. sanctions or of sanctions consistent with U.S. law imposed by the government of the country where you are using LuxRecliner. You must comply with all U.S. or other export and re-export restrictions that may apply to goods, software, technology, and services.

11. Questions

If you have any questions, comments, or concerns about these Terms & Conditions or our website, please contact us at:

  • Email: [email protected]
  • Address: LuxRecliner Customer Service, 1234 Comfort Lane, Los Angeles, CA 90001
  • Phone: (800) 123-4567

Thank you for choosing LuxRecliner. We are committed to providing you with exceptional service and luxurious comfort.