Thank you for shopping at LuxRecliner! We’re committed to providing you with a smooth and hassle-free shopping experience, from browsing to delivery and beyond. Here’s all the important information you need to know about our shipping and return policies.
Product Availability and Shipping Time
As you may know, luxury furniture products undergo a complex global supply chain before they reach our warehouses. Premium materials are sourced from renowned ateliers and workshops worldwide—such as nappa leather from Italy and teak wood from Indonesia—ensuring the highest quality craftsmanship for every piece. This intricate process ensures unparalleled quality but also means that delivery timelines can vary depending on the product’s status.
We aim to provide a smooth and transparent delivery experience for all our customers. Please note that the following shipping policy applies to standard delivery areas within the continental United States. For remote areas, including Hawaii and Alaska, shipping times and any additional charges will depend on specific conditions. Please contact us for more details if your delivery address is in a remote area.
- In Stock
Products marked as “In Stock” are ready to ship from our local warehouse.- Processing Time: 1–3 business days
- Shipping Time: Approximately 10 business days
- Total Delivery Time: 11–14 business days
- Pre-Sale
Products marked as “Pre-Sale” are currently on the way from our factory to the local warehouse. The estimated delivery time will vary based on the arrival of the shipment to the warehouse.- Estimated Delivery Time: Typically marked on the product page (e.g., “Estimated Arrival: Mid-February”).
- Once the product arrives at the warehouse, the usual shipping process will take place (see “In Stock” above).
- Made to Order
Products marked as “Made to Order” will be produced after your order is placed. The production and shipping timelines depend on the manufacturing schedule and logistics.- Estimated Delivery Time: Typically marked on the product page (e.g., “Estimated Arrival: 3-4 months”).
- Once the product arrives at the warehouse, the usual shipping process will take place (see “In Stock” above).
General Shipping Information
• Shipping Method: We work with reputable carriers to ensure your items arrive safely and on time.
• Tracking Information: Once your order ships, we will provide you with tracking details to monitor your shipment’s progress.
• Delivery Timeline: Deliveries are typically scheduled by the local terminal or follow the tracking information provided by the carrier.
Important Notes
• Delivery timelines for “Pre-Sale” and “Made to Order” products are subject to change based on production and shipping circumstances. We will communicate updates promptly if delays occur.
• We recommend inspecting shipments upon arrival. If there are any issues, please contact us within 48 hours.
• At this time, we do not ship to P.O. boxes or international addresses outside of United States of America.
If you have further questions about your order, feel free to contact our customer support team.
Cancellation of Pre-Order Items
Changed your mind about a Pre-Order item? No problem! We understand that decorating plans evolve, and we’re here to make the process hassle-free. Since the item is still on Pre-Order (even if production has begun and we’ll need to carry the item ourselves), you can cancel it as long as you haven’t been notified that it’s ready to ship or made the final payment. Simply contact our Customer Care Team at our Help Center, provide your Order Number and the item(s) you wish to cancel. You’ll receive store credit for the deposit amount, which you can use toward a new order. If you prefer to cancel entirely, your deposit can be refunded to your original payment method.
Exchange Policy
Just received your item but realized the color isn’t right or the sofa doesn’t fit as expected? No worries! Contact our Customer Care Team within 3 days of delivery to arrange an exchange. Here’s what you need to know:
- Exchange Window: Request an exchange within 3 days of delivery by reaching out to our Customer Care Team.
- Fees & Costs: For large items like furniture, shipping costs can be significant. If you received Free Shipping on the original order, you will be charged the return shipping fee for the exchanged item as well as the original shipping fee.
- How It Works: Once we receive and confirm the eligibility of the exchanged item, we will issue store credit for the original purchase price minus the shipping fees. You can use the store credit toward your new item, and the Shipping is On Us again!
Important Note: If you plan to keep items in packaging for an extended period (e.g., during construction or renovation), please inspect the product before storing it. The 3-day claims window still applies.
Return Policy
We aim to ensure your satisfaction, but if you’re not fully content with your purchase, eligible items can be returned within 15 Calendar days of delivery under the following conditions:
- Condition: Returned merchandise must be in “as-new” condition, including all original packaging, hardware, and instructions. Products that have been assembled, altered, or show signs of use ( any scratch, stains or damages) will not be accepted.
- Return Process: To initiate a return, contact our Customer Care Team within the 7-day window to request a return.
- Fees and Cost of Return: As you may know, shipping large items such as furniture are very expensive. If you have received Free Shipping offer for your original order, your refund will exclude the original delivery cost, the return shipping cost and any additional fees may which may be applicable.
- How it works: upon the completion of the return process and your returned item has been received by our warehouse and confirmed as eligible, you will be issued a store credit or refund back to your original payment method. Please note: Returns initiated after the 7-day window or for items not in their original condition will be refused.
Damaged Items
In the rare event that your furniture arrives damaged, you must notify our Customer Care Team within 48 hours of delivery. Claims made after this period will not be accepted.
Proof of Damage: Please provide clear photos of the damage to both the item and packaging when you report the issue.To report damaged items, click HERE to complete the form and upload your photographic evidence. A Customer Care Team member will respond within 24 hours.
Repair or Replacement: Upon review, we will determine whether the item qualifies for repair or replacement at no additional cost to you. Note that replacements are valid for one occurrence per order.
Non-Returnable Items
For the protection of our business and to maintain product quality, the following items are non-returnable:
- Custom-Made or Special-Order Items: Products made to your specific preferences or custom specifications cannot be returned.
- Assembled and/or Modified Items: Any product that has been assembled, altered, or modified in any way is not eligible for return.
- Final Sale Items: Items marked as “Final Sale” are not returnable or exchangeable under any circumstances. These items are sold as-is and are only covered by LuxRecliner Limited Warranty for 90 calendar days. No exceptions will be made for Final Sale items.
- Items Without Original Packaging: Products must be returned in their original packaging. Items missing original packaging will not be accepted.
Important Return Guidelines
Return Responsibility: If you choose not to accept any of our proposed solutions for your return case, you will be responsible for safely returning the item(s) in accordance with our return policy. In cases where Finn & Form determines that all resolution attempts have failed, we reserve the right to cancel the return and refund the full purchase price of the damaged or defective item, less all associated shipping costs and restocking fees.
Original Packaging and Components: All returns and exchanges must include the original packaging, instructions, and hardware. Returns or exchanges missing any components or packaging will not be accepted.
Delivery Costs: If your purchase included free delivery, the original outbound shipping cost will be deducted from your refund. Return shipping fees are the customer’s responsibility.